Terms and Conditions

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Piano Local, LLC Terms and Conditions 

This document must be returned to our office within 24 hours to secure your move date on our calendar.

We cannot hold any dates on the calendar for more than 24 hours without receipt of all items requested from you, the customer.

Thank you for booking your move with Piano Local, LLC. We strive to be sure your experience with us will be a positive one. To serve you to the best of our abilities, we have certain policies to which we must adhere. These policies are put in place to protect both you and Piano Local, LLC. Please read these Terms and Conditions.

This is a binding contract and is enforceable by law. If there are any questions, or if you do not understand something, please feel free to call the office or email at any time.

Piano Customers: All piano customers must agree to the following terms and conditions that apply only to piano moving. 

Pets: Office must be notified of all pets at each location. It is every customers responsibility to report all pets on the property at each location. All pets are not permitted to come in contact with our team members. Simply put pets away.  Homeowners/renters must provide floor protection over surfaces that may become damaged. If floor protection is not provided, Piano Local will provide floor protection at additional pet cleaning fee of $45 per floor runner. If piano is taken through customers yard, and pet soil must be removed before service can start. 

Pathway: All customers must ensure a clear pathway for crew to move the piano. 

Steps: Failure to report number of steps involved in your move. Will result in additional fee.

Used Pianos: Our movers are not piano technicians. Used pianos often have visible and hidden issues, and parts / finish can become detached without warning and may not operate the same post moving. It is not our responsibility to repair loose or lost parts.

Parking: Parking must be available at the time of service to accommodate our service trucks. You agree to provide a dedicated parking space close to point of entrance / exit of service address. 

Digital Pianos: See Electronics. 

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Cancellations/Rescheduling: A 48-hour notice is required to avoid a cancellation/rescheduling fee for moves scheduled Tuesday-Thursday and 72 hours cancellation/rescheduling notice is needed for moves scheduled Friday-Monday.

Additional Charges: There may be additional charges for transportation of items not included in the original estimate. Extra pickups and/or deliveries, removal and /or replacement of doors, packing done at the request of the shipper, and any service considered out of the ordinary may incur additional charges.

Toll Charges and parking fees: All toll charges are the responsibility of the shipper and will get added to the final cost.

Bulky Items: Pool tables, pianos, treadmills, elliptical, riding lawn mowers, hot tubs, motorcycles, and other items that may be added to this list upon assessment of Piano Local, LLC professionals will be charged a "bulky item" charge. It will be in addition to the hourly/cubic feet charge of the move.

Arrival Times: Piano Local LLC will give you an estimated window of arrival. We do everything to make sure that we are there within that window, but please remember that the window of arrival time is just an estimate. If we are running early or late, we will call you as soon as possible and let you know. Please make sure we have a phone number to get in touch with you on moving day.

Inclement Weather: Additional costs may be incurred due to staging difficulties caused by inclement weather. We will make the strongest possible efforts to keep client’s items undamaged by said weather but cannot make any guarantees. The crew can assist with snow and ice removal at additional cost.

Jewelry and Other Valuables: Please note that we will not be liable for any valuables such as documents, medicine, priceless items, jewelry, and currency.

Trucks: We use smaller trucks for smaller jobs; that is another reason we ask for a detailed list of the items to be moved. There is never any guarantee that all your items will fit into one load. Price is per load. Additional fee will apply for second load. 

Plasma and Flat Screen/ Flat Panel TV’s are susceptible to damage from extreme temperatures, slight bumps, and altitude changes. The original packaging is best for moving them. These items must be crated or packed in original boxes before shipment. We will not move these items without packing/crating properly. There is an additional charge for preparing these items for your move.

Electronics: We do not assume responsibility for any electronic devices. We will move and transport these items only with a release of liability by signing this Terms and Conditions agreement. This includes all digital pianos. 

Packing / Unpacking: Customers agree to have all items packed and ready to go 24 hours before pick up date. If, packing is needed, a charge of $80 per additional hour will be billed before packing assistance begins. Our price is for loading / unloading and driving services only. All items packed by the customer, the customer must accept full liability for damages not packed by Piano Local, LLC. Why: We cannot be sure how the box, crate or bin was packed and if it was packed correctly. Further, many boxes are used several times and their structure may not be adequate to prevent damage. Any furniture items when no furniture pads are used for protection (based on customer refusal). Why: Hiring professional movers is only half the battle. Furniture pads are extremely important in ensuring that your items are packed safely for transport. Special care items, including glass tops, and mirrors, or high value items without proper packing and preparation. Why: The best example of these are plasma and LCD TV’s. These items must be crated or packed in original boxes before shipment. We will not move special care items without packing or crating properly. Clay Pots will not be covered under any circumstances. Should you require Piano Local, LLC to move clay pots, full or empty, we will do our best to move them in a safe manner but being that they may have a crack going through unseen; every bump on the road could cause a breakage. Therefore, we will not be held responsible for any kind of planters/pots made of clay, porcelain, ceramic or glass.

Contents of Drawers: All drawers of Pressed Wood or Particle Board furniture must be completely empty. The contents of all desk drawers must be removed. Lateral and Fireproof file cabinets must be emptied. 

Boxes: Do not pack boxes above their weight limit. Over weighted boxes must get repacked.

Damages: Piano Local, LLC WILL NOT be held liable/cover/reimburse you for any damage that may occur because of your refusal to use wrap/pack items correctly. Although our movers will be as careful as possible, from time-to-time damages may occur. If there is damage, notify your movers immediately.

Press wood/Pressboard: Any kind of furniture that is made from this material will have extremely limited to no value as far as liability of the company. Piano Local, LLC will not disassemble or reassemble furniture made of this material. Should you choose to disassemble your furniture, we will move the pieces and will not reassemble upon delivery.

Appliances: Piano Local, LLC will not disconnect and reconnect washers, dryers, and refrigerators. We will not replace electrical cords on dryers. Refrigerator doors sometimes need to be removed to go through narrow hallways or doors. Piano Local, LLC will not take off doors that have water or electrical connection going through them and we will not remove freezer bottom drawers on refrigerators. If you know that this needs to be done to move the refrigerator in or out of the area where it is located, please contact an appliance company to do that ahead of time. Under no circumstances will Piano Local, LLC be involved in such tasks. Washers that are front loaders have locks to secure the drum during the move. All customers must lock the drum before it is moved (these locks usually come with the washer when purchased.) 

Release of Liability: Occasionally it may not be possible to place items where you would like them without possible damage to the items or premises. If this situation arises, our Foreman will present you with a release form indicating that you accept responsibility for any ensuing damage. Piano Local, LLC will not attempt to bring your items to their desired location unless the release of liability has been signed. 

Right of Refusal: We reserve the right not to service you under conditions that, at our sole discretion, we consider dangerous, unsanitary, or abusive. In the event we exercise this right, we will not be liable to you or any other entity for direct or consequential damages.

Gratuities for the Movers/Packers: We only mention this because so many people ask. It is customary in the moving industry, though it is not mandatory. If you feel that your movers have done a good job for you and you would like to tip them, you can either give the Foreman the full amount and it will be divided equally among the crew members, or you can give the tip to each mover individually, based upon your assessment of their performance. Should you need advice or help determining how much an average gratuity is, please contact our office.